All Clearest® products have a 20-Day Guarantee from date of delivery.
If you are not completely satisfied with your purchase for any reason, simply return it in its original unused condition within 20 days from the day of delivery, and we will issue a refund, less our shipping cost, promptly upon receipt and inspection.
CleanBrands LLC guarantees that this product will be free from manufacturing defects for as long as you own the product. If you are exchanging an item due to a defect in materials of workmanship, we will replace the product.
For instructions on how to exchange an item due to a defect, please see below.
If a returned item has been used, we are required by law to destroy it. You may be charged a fee of up to 25% of the purchase price, plus shipping, if you return or exchange a non-defective item that has been used.
Please Note: Never Ship or Mail Used Bedding Unless Instructed to Do So Under Penalty of Law. If you have any questions about your order or our products, please call customer service at 1-877-215-REST (7378), talk to a live customer service representative , or email us at firstname.lastname@example.org .
Step 1: Before shipping back any items, please contact customer service for return authorization.
Step 2: For your own protection, you may wish to get a confirmation of delivery receipt from the United States Postal Service, United Parcel Service or any other carrier you choose. Please retain this receipt for your records.
Step 3: Please ship packages only (not correspondence) back to this address:
c/o CleanBrands LLC
5265 Hickory Hill Road
Dock Door 37
Memphis, TN 38141
Step 4: If you wish to receive your refund as quickly as possible, we recommend that your return shipment method be USPS, UPS, or any other carrier of your choice via first class or priority mail with delivery confirmation.
Step 5: Refunds will be issued in the manner in which original payment was made. If payment was by credit card, a credit will appear on your next or following statement. If payment was by check, your refund will be made by check and mailed to you via 1st class mail. Please allow 6-8 weeks from the date you ship your package back to receive your refund.
Step 6: Please include a note with the reason of your return.